Shipping policy

At TAMARIS USA LLC, we take great care in preparing and shipping every order to ensure your products arrive safely and on time. Our goal is to deliver high-quality, professional Japanese haircare, skincare, and beauty products with exceptional service and reliability. [1, 2]

Processing Time

  • Standard Timeline: Orders are typically processed within 2–3 business days following payment confirmation.
  • Potential Extensions: Processing times may be extended during holidays, promotional events, inventory updates, or periods of high order volume.
  • Notification: You will receive an email confirmation containing tracking information as soon as your order has shipped. [1, 2]

Shipping Rates and Delivery Times

  • Rate Calculation: Shipping costs are calculated at checkout based on your delivery location, order size, total weight, and selected shipping method. [1]
  • Estimated Delivery (United States): 1–5 business days. [1]
  • Disclaimers: Delivery windows are estimates only and may vary due to carrier delays, inclement weather, inventory availability, or other circumstances beyond our control. [1]

Order Tracking

  • Tracking Link: Once your order ships, a tracking link will be sent directly to your email.
  • Update Window: Please allow 24–48 hours for tracking updates to populate in the carrier's system after shipment. [1]

Delays and Lost Packages

  • Carrier Exceptions: While we partner with trusted shipping carriers, transit delays may occasionally occur.
  • Support: If your order has not arrived within the expected timeframe, please contact us at sales@tamarisusa.com and include your order number.
  • Resolution: Our team will assist in coordinating with the shipping carrier to help locate your package. [1]

Incorrect Addresses

  • Verification: Please carefully review your shipping information before finalizing your order.
  • Liability: TAMARIS USA LLC is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

Damaged or Missing Items

  • Reporting Window: If your order arrives damaged, defective, or incomplete, please contact us at sales@tamarisusa.com within 7 days of delivery.
  • Required Details: Please include your order number, a brief description of the issue, and clear photos of the affected product and packaging.
  • Review: We will review the issue promptly and work toward an appropriate resolution.

Returns and Exchanges

  • Policy Reference: For details regarding returns, refunds, or exchanges, please refer to our formal Return and Refund Policy.