Shipping policy

At TAMARIS USA LLC, we take great care in preparing and shipping every order to ensure your products arrive safely and on time. Our goal is to deliver high-quality Japanese professional haircare, skincare, and beauty products with exceptional service and reliability.

Processing Time

Orders are typically processed within 2–3 business days after payment confirmation.

Processing times may be extended during holidays, promotional events, inventory updates, or periods of high order volume.

You will receive an email confirmation with tracking information once your order has been shipped.

Shipping Rates and Delivery Time

Shipping costs are calculated at checkout based on your delivery location, order size, weight, and selected shipping method.

Estimated delivery times:

• United States: 1–5 business days

Delivery times are estimates only and may vary due to carrier delays, weather conditions, inventory availability, or other circumstances beyond our control.

Order Tracking

Once your order ships, you will receive a tracking link via email.

Please allow up to 24–48 hours for tracking updates to appear after shipment.

Delays and Lost Packages

While we partner with trusted shipping carriers, delays may occasionally occur.

If your order has not arrived within the expected timeframe, please contact us at sales@tamarisusa.com and include your order number.

We will assist in coordinating with the shipping carrier to help locate your package.

Incorrect Address

Please carefully review your shipping information before submitting your order.

TAMARIS USA LLC is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.

Damaged or Missing Items

If your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery at sales@tamarisusa.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will review the issue promptly and work toward an appropriate resolution.

Returns and Exchanges

For information regarding returns, refunds, or exchanges, please refer to our Return and Refund Policy.