Refund policy
Tamaris USA Return Policy
At Tamaris USA LLC, we are committed to providing high-quality Japanese professional haircare, skincare, and beauty products. We carefully select products known for their quality, innovation, and performance to support both salon professionals and individual customers. If something is not quite right with your order, we are here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must be in its original condition—unused, unopened, and with all original packaging intact. Proof of purchase is required.
To initiate a return, please contact us at sales@tamarisusa.com. Once your return request is approved, we will provide a return shipping label and detailed instructions on how to send your package. Returns sent back to us without prior approval will not be accepted.
Damages and Issues
Please inspect your order immediately upon arrival. If you receive a defective, damaged, or incorrect item, contact us right away at sales@tamarisusa.com so we can evaluate the issue and make it right.
Non-Returnable Items
For safety, hygiene, and product integrity, certain types of items cannot be returned. These include:
- Opened or used haircare, skincare, cosmetic, or personal care products
- Perishable goods
- Custom or made-to-order products
- Hazardous materials or flammable liquids [1, 2]
We also do not accept returns on sale items or gift cards. If you have questions about a specific product, please contact us before making a purchase.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return to let you know if the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund approval, please contact us at sales@tamarisusa.com.